List of  common errors, with descriptions and solutions

Here comes a list of errors grouped according to the NDC message. Each section contains a description and a possible solution for each error. In case the error persists and cannot be resolved, please contact us following the instructions on the Contact page. 

Error message

Explanation

Solution

Target office ID not found

- The seller recognition section is incorrect


- The seller has not been configured

Verify the seller recognition structure mentioned under “AY specificities” available on the NDC Portal

Too many open conversations

Traffic overloaded

Retry after 2-3 minutes

Invalid Input Data

Some field is missing or empty

Review the implementation guide for mandatory content

Unable to process

System error

Send the request again

Error message

Explanation

Solution

Invalid request

Invalid input in the query

Check the request message content

Error message

Explanation

Solution

No fares found for requested itinerary

AY does not have a flight or availability on this route/date

Check availability on Finnair.com

No fares found for requested fare family

Fare family is not offered on this route

Try searching with another cabin type

The maximum number of passengers for the availability request is 9

Too many passengers in the shopping request

Limit the number of passengers to 9 (plus infants)

No active itinerary in the airline profile

This itinerary is not sold in AY NDC.

- Implement AirlineProfile to get all sold segments


- Choose another origin and destination.

Frequent flyer number not found

Frequent flyer number is invalid or for another airline

Check whether the card is for a oneworld airline and the number was correctly entered

Past date/time not allowed

The flight date is in the past.

Choose a date in the future

No itinerary found for requested segment

No flight operated on the requested bound/date

Choose another date

Invalid range of dates option

Too many dates in the calendar mode search

Limit the time window to 15 days for one-way trips and 7 days per segment for roundtrips


Error message

Explanation

Solution

Unable to process syntax error

The query does not follow the NDC grammar

Review the implementation guide for proper message syntax

Unable to retrieve offer

- The offer was not found in the database


- The offer is expired (more than 30 minutes since the last retrieve)

- Check the OfferID and OfferItemID used


- Start shopping again


Error message

Explanation

Solution

Unable to retrieve PNR

- Access to the order is restricted (created by another IATA)


- OrderID is incorrect


- The order is expired (more than 36 hours since the departure of the last flight)

- Check the OrderID 


- Retrieve the booking on Finnair.com


Unable to process a refund, please process manually

- Ticket refund is restricted


- There is an infant in the order (NDC limitation on refund for infants)

Process the refund through the BSP link


No match for record locator

The OrderID provided is invalid or the order was not found in the database

Check the OrderID

Reservation previously cancelled

The order has been deleted

Retrieve the order on Finnair.com

Contract(s) not eligible for void

Tickets/EMD can no longer be voided (after 22:45 GMT on booking day)

Use the order refund

Invalid refund amount

The refund amount at reshop and cancel does not match

Use OrderReshop to retrieve the proper refund amount


Error message

Explanation

Solution

Error at end of transaction time: simultaneous changes to PNR - use WRA/RT to print or ignore

The automated process updated the order at the same time

- Send the failing message again


- Start the booking process again
 

Invalid FOP

The form of payment is not authorized

- If you are currently in the implementation stage, contact the project’s team


- If you are already live, contact your Account Manager

Unable to create payment solution- Refer to dispatch report

The total price in the message is not equal to the price presented in the offer (including chargeable ancillaries)

Check whether the total amount you are trying to charge contains the price of flights as well as any chargeable ancillaries selected

OB fees pricing calculation problem: OB fees pricing mismatch

The form of payment at pricing and booking does not match

- Restart from the pricing step, including the correct FOP


- Update your FOP with an OrderReshop (refer to the document "OrderReshop for OB fees" available on the NDC Portal)

Unable to retrieve offer

- The offer was not found in the database


- The offer is expired (more than 30 minutes since the last retrieve)

- Check the OfferID and OfferItemID used


- Start shopping again

Unable to create payment solution

- The form of payment is invalid


- The amount to be paid is incorrect
 

Check the FOP and total amount (flights plus ancillaries)

No match for record locator

The OrderID provided is invalid or the order was not found in the database

Check the OrderID


Error message

Explanation

Solution

Error at end of transaction time: simultaneous changes to PNR - use WRA/RT to print or ignore

The automated process updated the order at the same time

- Send the failing message again


- Start the booking process again
 

OB fees pricing calculation problem: OB fees pricing mismatch

The form of payment at pricing and booking does not match

- Restart from the pricing step, including the correct FOP


- Update your FOP with an OrderReshop (refer to the document "OrderReshop for OB fees" available on the NDC Portal)

Unable to create payment solution- Refer to dispatch report

The total price in the message is not equal to the price presented in the offer (including chargeable ancillaries)

Check whether the total amount you are trying to charge contains the price of flights as well as any chargeable ancillaries selected 

Invalid FOP

FOP is not authorized

- If you are currently in the implementation stage, contact the project’s team


- If you are already live, contact your Account Manager

Invalid passenger selection

Passenger information is not aligned between the query and the offer

Verify that passenger information matches the OfferPriceRS (PTC and PaxID)

Invalid offer item selection

The flight OfferItem is missing

Add the mandatory OfferItem

Invalid text data

The mandatory date of birth is missing

Send the date of birth for INF, CHD, and ADT on secure flights

Invalid office identification

Agent IATA number is missing

Send IATA number in all messages

Unable to create payment solution

The form of payment is invalid


The amount to be paid is incorrect
 

Check the FOP and total amount (flights plus ancillaries)

SSR FQTV addition failed

The Frequent Flyer card is not valid or does not match the passenger

Check that the card is owned by the travelling passenger and the entered number is correct

Not authorized by IATA

IATA agent inactive or not authorized to use this form of payment.

Contact IATA or use another FOP

Invalid form of payment

Form of payment not supported or configured

Check that the FOP is accepted by AY NDC

Need form of payment

The payment section has not been sent


Deferred payment is not activated
 

Send FOP and the total amount


Contact your Account Manager
 

Pricing/ticketing error

Problem at issuance time. Order not created

Resend the OrderCreate

Unable to create order

One of the codeshare flights is not confirmed

Use another offer


Error message

Explanation

Solution

No fares found for requested fare family

Fare family is not offered on this route

Try searching with another cabin type

Unable to retrieve PNR

- Access to the order is restricted (created by another IATA)


- OrderID is incorrect


- The order is expired (more than 36 hours since the departure of the last flight)

- Check the OrderID 


- Retrieve the booking on Finnair.com

Unable to process shopping

- Change is against fare rules


- Passenger no show on the flight

Check fare notes

Not eligible for ATC exchange

- Multiple reissues on ticket partially used is not supported (ATC limitation)


- The flight is already in the DCS window, and coupons are in the checked-in status


- The order went through an involuntary change, and the ticket has already been updated

Cancel check-in online

No match for record locator

The OrderID provided is invalid or the order was not found in the database

Check the OrderID

Need record locator

The OrderID field is empty

Send the OrderID

Check number items in list

There are no AddOfferItems nor DeleteOrderItem section

Provide the segments to add or delete

Itinerary not supported - too many bounds

Too many bounds in the resulting offer

Limit the number of segments to 4

Invalid requested bound

Invalid OrderItemID in DeleteOrderItem section

Check the OrderItemID in OrderViewRS

At least one cabin must be specified

The cabin code is missing for additional offer items

Add at least one cabin code

Error message

Explanation

Solution

No match for record locator

The OrderID provided is invalid or the order was not found in the database

Check the OrderID

Reservation previously cancelled

The order has been deleted

Retrieve the order on Finnair.com


Error message

Explanation

Solution

Unable to retrieve offer

- The offer was not found in the database


- The offer is expired (more than 30 minutes since the last retrieve)

- Check the OfferID and OfferItemID used


- Start shopping again

Communications not available

System error

Retry after 2-3 minutes

Seat Request not available as flight operated by another carrier

The seat map of the codeshare partner is not available

Add a seat on Finnair.com

Invalid format/data - data does not match syntax rules

The query does not follow the NDC grammar

Review the implementation guide for proper message syntax

No match for record locator

The OrderID provided is invalid or the order was not found in the database

Check the OrderID

Communications not available

System error

Retry after 2-3 minutes

Seat request not available as flight operated by another carrier

The seat map of the codeshare partner is not available

Add a seat on Finnair.com

Invalid format/data - data does not match syntax rules

The query does not follow the NDC grammar

Review the implementation guide for proper message syntax


Error message

Explanation

Solution

Unable to retrieve offer

- The offer was not found in the database


- The offer is expired (more than 30 minutes since the last retrieve)

- Check the OfferID and OfferItemID used


- Start shopping again

No match for record locator

The OrderID provided is invalid or the order was not found in the database

Check the OrderID

No valid recommendation found

No applicable ancillary for this flight/date/fare

Choose another offer