In case of a technical issue
Send an email to: firstname.lastname@example.org
Email template to report production issues
Brief issue summary. e.g. PROD – OB fee calculation issue
Please add logs as attachments
Warning: remove/conceal all private traveller data!
Priority (only one):
- Critical: e.g. connectivity lost, no fares returned
- High: e.g. prevents OrderCreations/ failure in payment / passenger is overcharged
- Medium: e.g. some fares are not returned
- Low: e.g. ancillaries not returned
- How to reproduce the issue?
- What is the observed result?
- What is the expected result?
Email content example
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