In case of a technical issue
Send an email to: ndc-support@finnair.com
This email address is only to be used if you are currently in production with us.
It is linked to the Finnair issue handling tool, hence please report only technical issues using the template provided below.
Section | Content |
---|
Email address | ndc-support@finnair.com |
Email subject | Brief issue summary. e.g. PROD – OB fee calculation issue |
Attachment(s) | Please add logs as attachments Warning: remove/conceal all private traveller data! |
Email content | Priority (only one): - Critical: e.g. connectivity lost, no fares returned - High: e.g. prevents OrderCreations/ failure in payment / passenger is overcharged - Medium: e.g. some fares are not returned - Low: e.g. ancillaries not returned Detailed description of:
- How to reproduce the issue? - What is the observed result? - What is the expected result? Market: Please indicate the Country code used in the flow causing the error.
IATA number: Please indicate the seller IATA code used in the flow causing the error. Error message: Add the XML message highlighting the error e.g There is a difference of 0.02 EUR.
TimeStamp in GMT + OrderID/PNR/JSessionID if any
|
Priority: High
Description:
- Case: Round Trip
- Route: HEL-RVN-HEL
- Outbound: AY533
- Inbound: AY536
- Date: 5/12/2020 – 5/1/2021
- Cabin: Economy/Business
- Fare type: Light/Classic/Flex
- Passengers: 2 adults
- Added services: What is chosen within the flow?
- Payment type: CC/CASH deferred/instant
- Message flow:
- AirShoppingRS: fare price: 699.32 EUR * 2% = 13.98 EUR
- OfferPriceRS: with Visa Credit: OB Fees: 13.96 EUR
- OrderCreate: …
Market: FI
IATA: 12345678
Error message: 'UNABLE TO RETRIEVE OFFER'
Timestamp: 2021-06-02T09:19:35.074Z
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