Servicing | |
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Display | Retrieve order based on OrderID |
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Retrieve order based on 1A PNR RecLoc |
* Retrieve inactive PNR (no active segment) |
Cancel | Cancel un-ticketed order |
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Delete itinerary & ancillaries |
Void | Void ticketed order on the same day before 22:45 GMT time for BSP |
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Update Tickets & EMD coupon status to "Voided" & cancel PNR |
Void order with disrupted flight |
Limit Void request to order creator (same IATA number & POS) |
* Void EMD only |
Refund | Calculate refund amount, including penalty |
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Refund whatever the fare type |
Fully refund order |
Partially refund order (some bounds only) |
Refund partially flown order |
Refund order paid with several different FoP |
* Refund order with disrupted flight (involuntary change) |
* Refund order paid with several currencies |
* Refund during void window |
* Refund order for some passengers only |
* Refund ticket after check-in |
* Refund inactive PNR |
* Refund ancillary |
Exchange | Add bound |
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Remove bound |
Change flight date |
Change routing |
Change cabin |
Modify order multiple times if journey not started |
Modify order without issuing a new ticket (revalidation) |
Reissue whatever the fare type |
Reissue with different FoP than first issuance |
Reissue in case of residual value (netting may apply) |
Diplay Fare Benefits when reshopping |
Rebook unticketed order |
* Change fare family |
* Change bound partially (modify or delete some flights only) |
* Exchange order with disrupted flight (involuntary change) |
* Reshop Secure flight if no SSR DOCS in PNR |
* Modify inactive PNR |
* Upgrade with loyalty points/ miles |
* Exchange ancillary |
PNR update | * Change or update name |
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* Add or delete passenger |
* Add or delete Frequent flyer card |
* Add or update contact element |
* Add or update APIS |
Split | Create second order with part of the passengers |
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Split order multiple times |
Automatically reassociate infant to linked adult (no manual choice possible) |
Automatically reassociate segments, services and tickets/EMD |
Apply any servicing process after split |
Keep TTL unchanged for un-ticketed order |
Involuntary change | Automatically reissue tickets |
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Automatically refund tickets |
Notifications (OCN) | Send notification after Schedule change (Flight number change) - REA code 1 |
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Send notification after Schedule change (Flight retimed) - REA code 2 |
Send notification after Schedule change (Flight cancel) - REA code 3 |
Send notification after Ancillary update - REA code 9 |
Send notification after Flight cancel by the airline outside of schedule change situation - code 15 |
Send notification after Order cancel due to TTL expiry - CHR code 104 |
Send notification after change requested by passenger - CHR code 112 |
Send notification after passenger no-show at gate - CHR code 113 |