Servicing | |
|---|
| Display | Retrieve order based on OrderID |
|---|
| Retrieve order based on 1A PNR RecLoc |
| * Retrieve inactive PNR (no active segment) |
| Cancel | Cancel un-ticketed order |
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| Delete itinerary & ancillaries |
| Void | Void ticketed order on the same day before 22:45 GMT time for BSP |
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| Update Tickets & EMD coupon status to "Voided" & cancel PNR |
| Void order with disrupted flight |
| Limit Void request to order creator (same IATA number & POS) |
| * Void EMD only |
| Refund | Calculate refund amount, including penalty |
|---|
| Refund whatever the fare type |
| Fully refund order |
| Partially refund order (some bounds only) |
| Refund partially flown order |
| Refund order paid with several different FoP |
| * Refund order with disrupted flight (involuntary change) |
| * Refund order paid with several currencies |
| * Refund during void window |
| * Refund order for some passengers only |
| * Refund ticket after check-in |
| * Refund inactive PNR |
| * Refund ancillary |
| Exchange | Add bound |
|---|
| Remove bound |
| Change flight date |
| Change routing |
| Change cabin |
| Modify order multiple times if journey not started |
| Modify order without issuing a new ticket (revalidation) |
| Reissue whatever the fare type |
| Reissue with different FoP than first issuance |
| Reissue in case of residual value (netting may apply) |
| Diplay Fare Benefits when reshopping |
| Rebook unticketed order |
| * Change fare family |
| * Change bound partially (modify or delete some flights only) |
| * Exchange order with disrupted flight (involuntary change) |
| * Reshop Secure flight if no SSR DOCS in PNR |
| * Modify inactive PNR |
| * Upgrade with loyalty points/ miles |
| * Exchange ancillary |
| PNR update | * Change or update name |
|---|
| * Add or delete passenger |
| * Add or delete Frequent flyer card |
| * Add or update contact element |
| * Add or update APIS |
| Split | Create second order with part of the passengers |
|---|
| Split order multiple times |
| Automatically reassociate infant to linked adult (no manual choice possible) |
| Automatically reassociate segments, services and tickets/EMD |
| Apply any servicing process after split |
| Keep TTL unchanged for un-ticketed order |
| Involuntary change | Automatically reissue tickets |
|---|
| Automatically refund tickets |
| Notifications (OCN) | Send notification after Schedule change (Flight number change) - REA code 1 |
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| Send notification after Schedule change (Flight retimed) - REA code 2 |
| Send notification after Schedule change (Flight cancel) - REA code 3 |
| Send notification after Ancillary update - REA code 9 |
| Send notification after Flight cancel by the airline outside of schedule change situation - code 15 |
| Send notification after Order cancel due to TTL expiry - CHR code 104 |
| Send notification after change requested by passenger - CHR code 112 |
| Send notification after passenger no-show at gate - CHR code 113 |