Depending on your implementation status, there are different ways to contact us
Please ask your question or raise your issues directly in the dedicated team space associated with your implementation, or during our regular meeting.
Send an email to: email@example.com
Email template to report production issues
Brief issue summary. e.g. PROD – OB fee calculation issue
Please add logs as attachments
Warning: remove/conceal all private traveller data!
Priority (only one):
- Critical: e.g. connectivity lost, no fares returned
- High: e.g. prevents OrderCreations/ failure in payment / passenger is overcharged
- Medium: e.g. some fares are not returned
- Low: e.g. ancillaries not returned
- How to reproduce the issue?
- What is the observed result?
- What is the expected result?
Email content example
Subscribe to the NDC Newsletter and receive information about the latest updates on the Finnair NDC.
Give us your opinion on our product or on this website by filling this form.